LIMA — Lumen/CenturyLink announced the selling of parts of their local fiber and copper network, including consumer, small business, wholesale and enterprise businesses and assets. The sale will be to a new company that will operate under the brand name Brightspeed®. Brightspeed is committed to delivering a customer experience that makes staying connected simple and easy.
Currently CenturyLink provides fiber and DSL internet service to 35 states, including much of the greater Lima area in west central and northwest Ohio.
On or after Oct. 3, 2022, current service on impacted accounts will be operated by Brightspeed. Though your bill will look different, your existing products, services, rates, terms and conditions will remain the same.
On or after Oct. 3, a new portal will be used to view and manage services moving to Brightspeed. Managing users, viewing bills, creating repair tickets and receiving notifications will be done using the new Brightspeed portal. Brightspeed will be reaching out soon with more details.
For more information about the upcoming transfer of Lumen assets visit: https://news.lumen.com/brightspeed-enterprise.
Lumen/CenturyLink has been working hard with the Brightspeed team to make sure customers continue to receive the same level of service they have come to expect from Lumen/CenturyLink.
Both companies have dedicated support teams to ensure a smooth transition across every touchpoint. Our primary goal is to make sure customer needs are addressed in ways that make the most sense.
