LIMA —Senior living community The Springs of Lima was honored with an award for outstanding customer service during Trilogy Health Services’ annual spring meeting held in April in Louisville, Kentucky.
Trilogy solicits feedback from the residents and families they serve two times a year. The Springs of Lima earned an overall score of 4.7926 out of five from feedback in categories including staff attitude, quality of care, food quality, activity programming, appearance, and cleanliness.
“We are committed to delivering quality, clinical care and a first-class level of hospitality to the senior lifestyle. Our scores on the Customer Satisfaction Survey represent our team’s dedication to servant leadership, and it is with great pride that we receive this recognition,” said Kendra Dilts, the facility’s executive director. “We’re honored to have received such positive feedback from our customers and promise them that we will continue to strive to exceed their expectations.”
