LIMA — After a recent three-week renovation at the McDonald’s at 2619 Elida Road, customers now have more ordering options than ever before.
The newest technology that will be at this location in the next couple of weeks is the drive thru digital menu boards. The digital menu boards will be more legible than the original ones, according to Lima-area McDonald’s owner Jerry Lewis.
“When you go through the drive thru, it’s so much easier to read and so much less clutter,” said Lewis during the re-grand opening ceremony Wednesday. “You’ll be very pleased with the ability to order on a digital menu board versus 800 strips that say something and pictures that are faded.”
Another piece of new technology that is implemented at this location is the ability for customers to use the McDonald’s app for mobile ordering. Through the app, customers can purchase their order and can either decide to pick up the food through the drive thru, lobby, or have it brought out to their car once they have arrived.
Along with the digital menu boards and the mobile app, there are now touchscreen kiosks in the lobby, which will allow customers to order their food without standing in line.
After ordering the desire food, they will pay for their food at the kiosk and will be assigned a number. They then are free to sit wherever they please and an employee will bring the food out to their table.
Even with all the technological upgrades, Lewis wants the community to know that he values all of his employees and has no intentions of replacing them with technology.
“We have someone in the dining room [a Guest Experience Leader (GEL)] helping with the kiosks so our intention is not less employees,” said Lewis. “Our intention is that we are trying to be more hospitable and trying to take care of our customers better than we have in the past.”
The location on Elida road is one of 14,500 McDonald’s that will be renovated by December of 2019. So far Lewis has renovated locations in Bluffton and on Elida Road and Market Street in Lima and plans to renovate locations on West Street and in Shawnee, Van Wert and Ada.
Next year he plans to renovate the locations on Cable Road, Harding Highway and in Beaverdam.
Reach Camri Nelson at 567-242-0456 or on Twitter @CamriNews
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