Letter: What great care looks like

We want to offer a tip of the hat and much kudos to the following:

• The 911 dispatcher who guided my wife through the request process and stayed with her until confirmation that the ambulance was on the way.

• The Shawnee Fire Department Ambulance service for its quick response to our request. The team functioned very smoothly and efficiently to assess and place me in the ambulance for transport.

• The EMT who stayed on the scene and talked to my wife, asking her if she was all right and if she had any further questions.

• The LMH OR personnel who determined that my condition warranted a period of in-house observation.

• The Nursing, Medical, and ancillary support staff of Ward 3S, LMH. Everyone showed a friendly, helpful attitude, mixed in with a demonstration of professional competency. They can be cited as a real example of LMH’s slogan of “This is what great care looks like.”

Frank & Helen Scalzi, Lima

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