Letter: 20-second wait long enough

When I walked into the Bluffton post office lobby on March 20, I did not see a postal clerk standing at the customer service desk. However, in the post office workroom there was an employee. Since he was sitting at a desk, I assumed he was a postal supervisor.

At that time, he was just staring into space. Instead of getting up and asking me if I needed help, the supervisor said to me from his desk, “She (a clerk) will be back in a few seconds.” When he said that, I had been standing at the customer service desk for approximately 20 seconds, so I left.

That was not the first time that any employee representing postal management treated me unprofessionally. On Dec. 6, 2016, I called the Findlay Post Office to file two complaints: a carrier carelessly destroyed a piece of my mail and a clerk treated me rudely at the customer service desk. To make matters worse, the then-Findlay postmistress failed to address my complaints during two telephone conversations that I had with her that day, so I hung up on her.

Since its conception in 1971, the U.S. Postal Service has been plastered with such negative labels as “snail mail” and “going postal.” Although I cannot think of any negative label to describe the bad experiences that I had with the two postal employees that I have mentioned in this letter, I can certainly state that they did give me poor service, a key word found in the name of their employer, the U.S. Postal Service.

John Caris



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