OTTAWA — In one word Kristin Day, Whirpool Corporation Ottawa operations plant leader, described the business as having ownership by making upright freezers, chest freezers, under-counter ice makers and compactors.
“We consider what is value added for the customer and how to enhance the customer experience,” Day said.
Changes the business has made over the years are integration of new products and innovation through new technology, sustainability and the use of renewable energy with a wind turbine.
Employees who exemplify expertise are those who are customer-focused and help identify and drive out inefficiencies and waste.
“Our business is important because of the products we provide for our customers and the jobs we provide for our people,” Day said.
The goal is having the best cost and best quality products, an engaging place to work and a commitment to values of respect, integrity, diversity and inclusion, Day said.
“We are in constant pursuit of improving life at home for the consumer,” Day said.
The plant opened under a different manufacturer in June 1990 and now meets the needs of its home appliances customers.
Whirlpool Corporation has nine manufacturing plants in the United States and a total of 65 manufacturing and technology sites globally.
“As technology advances, the consumer’s needs and desires evolve as well. The introduction of connected appliances in becoming more prevalent,” Day said.
Whirpool focuses on providing the best product possible, according to Stacy Baca, Whirpool communications manager.
“We focus on delivering world-class metrics in safety, quality, delivery and cost,” Baca said.
Throughout the plant, the business measures itself across all shifts daily to ensure it delivers on its promise to customers.
“We keep our trade partners and our consumers at the heart of everything that we do every single day through living our mission to earn trust and create demand for our brands,” Baca said.
Whirpool focuses on quality by assuring supplied parts and internal parts meet specifications, employees are properly trained on how to perform their work and units are built the correct way the first time.