Jim Krumel: The ‘potato chip man’ makes a point

By Jim Krumel - jkrumel@limanews.com

Jim Krumel

Jim Krumel

Marv Adams will forever be known to me as the “potato chip man.”

The truth is, the Elida resident is more than that.

He’s actually quite a character.

But we’ll get to that in a moment. For now, it’s about potato chips and the telephone conversation with Adams last week.

“I’m 78, and my wife, Sue, is 74. If there’s one thing in life we enjoy, it’s Lay’s potato chips. We always buy the largest size available,” he began.

A fan of the chip myself, he had my attention.

“Recently, we noticed the chips were extra salty, which causes us problems since we both have been cutting salt intake … you know, those cotton-pickin’ doctor’s orders. So I called Lay’s and complained about too much salt. The staffer said she would forward our complaint to the production engineers and that she would also send us several coupons worth $4.29 each for alerting them about the problem.”

Adams was pleased with the response, but the next bag he purchased was just as salty. So he grabbed the telephone, and his fingers once again dialed up his new friend at Lay’s.

“She said the engineers were still working on the problem, but in the mean time, maybe we should buy the ‘lightly salted’ chips. I told her I never heard of such an animal, and she said they should be in a light blue bag right next to the shelf as the yellow-gold bags. To think for years we went straight for that yellow bag without noticing an alternative. I thanked her. Then the Lay’s potato chip lady told us she appreciated our feedback and sent us more $4.29 cent coupons, even though we told her it wasn’t necessary.

“I must have 10 or 15 coupons now.”

I told Mr. Adams that I enjoyed his story, it made my day, but I wasn’t sure what his point was or why he called The Lima News.

He didn’t hesitate in answering.

“I will stay with a company that listens and respects their customers — even when it’s old farts like me who are calling to complain. It was great to see how one of our country’s great manufacturers treated their customers. Wouldn’t it be something if every business treated their customers the way Frito Lay’s treated Sue and I? I hope to tell you it would be.”


And a point well taken.

Oh yes, I mentioned Marv was quite a character. Well, his potato chip story is only to be topped by the tale he told about how he met his wife almost seven years ago.

“I put an ad in the newspaper stating I was looking for a non-smoking Christian who liked to watch old movies and enjoyed going to gun shows. Instead of putting my name in as Marv, they typed in Mary. I had three men call me. Once I got that worked out, I had about a dozen women call.

“I know how to pick ‘em. I picked the best of the bunch.”

ROSES AND THORNS: What’s that shining in the rose garden? It’s a gold medal.

Rose: To Abby Conley, 29, of Lima. She won a gold medal in the javelin during the Special Olympics in Seattle.

Rose: To Michael Severance, who ate 11 Kewpees in 10 minutes to win the Kewpee Hamburger Eating Contest during the Star Spangled Spectacular. That easily beat Cory Lee’s eight burgers that won last year’s inaugural contest.

Rose: To Mary Kay Verhoff, of Columbus Grove, who had her idea published July 5 in the nationally syndicated comic strip “Pluggers.”

Rose: To Chavanique “Chevy” Moore, of Lima, for the gratitude the mother of two sets of twins expressed to numerous agencies for exposing her children to positive role models.

Rose: To Berdene and Raymond Bernacchi, of Lima, who will celebrate their 65th wedding anniversary on Wednesday; and to Rosalyn and Stanley Prater, of Lima. who celebrated their 65th on July 3.

Thorn: To Dustin Ray Green, 23, of Celina. He was arrested on public indecency charges for walking around naked in Celina.

Thorn: To Steven Hunter, 43, of Sidney, who was found guilty of aggravated vehicular homicide after the SUV he was driving struck an Amish buggy from behind, killing a woman and injuring her husband and their two babies, who are 18- and 4-months old. Prosecutors say Hunter was drunk and high on marijuana and had no driver’s license, losing it on a previous drunken-driving conviction.

PARTING SHOT: “Knowledge is knowing a tomato is a fruit; wisdom is not putting it in a fruit salad.” — Miles Kington

Jim Krumel
https://www.limaohio.com/wp-content/uploads/sites/54/2018/07/web1_Jim-Krumel-1.jpgJim Krumel

By Jim Krumel


Jim Krumel is the editor of The Lima News. Contact him at 567-242-0391 or at The Lima News, 3515 Elida Road, Lima, Ohio 45807.

Jim Krumel is the editor of The Lima News. Contact him at 567-242-0391 or at The Lima News, 3515 Elida Road, Lima, Ohio 45807.

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