Instant Tax Service cleared of wrongdoing after complaint

First Posted: 1/6/2015

LIMA — A local tax preparation service has been cleared of wrongdoing.

In May, a woman filed a complaint with the Lima Police Department, saying she never received her refund of $6,213. Attempts to contact someone at the office of Instant Tax Service, where it operated at 1924 Allentown Road in the spring, were unsuccessful.

In the weeks after the woman filed the complaint, police were unsure whether the business had closed for the season or would ever return. Eventually, a representative of the company became aware of the issue and contacted police.

The woman who complained did receive her refund and cashed the check. The company provided a copy of the cashed check to police. There apparently was a delay with the IRS in the time it took to send refunds, said Maj. Chip Protsman, of the Lima Police Department.

The investigation was closed, Protsman said.

Complaints about tax services remain a common complaint, sometimes with fraud involved, in Ohio, especially because many operate on a seasonal level. Protsman said Instant Tax Service has no other complaints locally.

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