KENTON — Owners of local restaurants are upset and want answers after receiving customer complaints about unauthorized certificates from Restaurant.com.
John Harris, owner of Henry’s Restaurant in Ottawa and Kenton, said that over the past 48 to 72 hours, customers have dined into his Ottawa restaurant and have tried to redeem $10 certificates that he said his business has never authorized.
After reaching out to an executive at the Restaurant.com corporate office Monday morning, he was told that Candi McCoy, a manager at the Kenton location, had authorized the company to create the certificates, which she denies ever happened.
“She told me emphatically that she did not authorize anything,” said Harris. “She did tell me that they called and were updating their website and wanted to know the address and the phone number to check it with their records which she verified. But she had never talked to them about doing this [authorization].”
Despite the fact that the Restaurant.com employee claims that McCoy authorized the creation of the certificates, the employee agreed to take the company’s name off of the website, but did not specify when.
Representatives from Restaurant.com did not return calls seeking comment.
Henry’s is not the only restaurant in the area that has not given Restaurant.com permission to create discount certificates. Randy Smith, of Wibby Smith’s Sports Bar and Grill in Kalida, said that he had tried to reach out to Restaurant.com for the past two months.
He was told that Wibby would be taken down from the website, but as of Monday, it was still listed on the site. Although the restaurant has honored the certificates, Smith said it they will not do it for long.
Although Restaurant.com does not have a BBB accreditation, it has a F rating with seven listed complaints and two negative reviews.
Even with all the negative reviews and complaints, Ashley Saunders, manager of Pullman Bay Restaurant in Celina, said that the restaurant has authorized the website to create the certificates and has not had any issues with the service.
Reach Camri Nelson at 567-242-0456 or on Twitter @CamriNews.