If you have questions, we hope we answer them here. Below are 36 frequently asked questions. Just click on one to see the answer, or scroll down to read all the options.

If you can't find the answer you need, please log in to http://www.LimaOhio.com/subscribe/ and click on “Contact Us” and send us an email or call us at 419-516-4736 or 800-249-6157 between 6 a.m. - 5 p.m. EST, Monday through Friday, or 7 a.m. - noon Saturday and Sunday.

• 1. What are the subscription choices?
• 2. How secure is this process?
• 3. Why are you implementing this new payment structure for your newspaper and web site?
• 4. Why are you charging a subscription fee for full access to newspaper stories?
• 5. Why do you require payment to access all areas and all content of the site?
• 6. Why are some stories and photos only available to subscribers?
• 7. Why are you the only media outlet charging for online content?
• 8. Will all stories, columns and photos in the newspaper also be featured on your web site?
• 9. What are you doing to protect my privacy?
• 10. I get the newspaper at home, so will I have to pay for an online subscription at my office?
• 11. If I decide not to subscribe to the newspaper or the website, what information will be restricted to me?
• 12. Why are complete newspaper stories not available through the News, Sports and Features links in the menu bar?
• 13. Are you going to stop publishing the print edition?
• 14. When are the daily editions available?
• 15. I used to be able to email copies of stories to friends on topics in the newspaper - now you’re charging me for them?
• 16. Will I receive unsolicited e-mails if I subscribe to your newspaper and web site?
• 17. How can I cancel my subscription and remove myself from your database?
• 18. What if children try to subscribe on your site?
• 19. Are you going to sell or share my personal information?
• 20. How long are you going to be keeping this information?
• 21. Will you be using my name or e-mail address to solicit anyone else?
• 22. Will my e-mail address or name appear anywhere on your site?
• 23. How do I access my account, or find my account number?
• 24. How can I change my account information or my account number?
• 25. How do I change my credit card information?
• 26. What do I do if I forget my user name or password?
• 27. I want to change my password. What do I do?
• 28. I requested a new password, but it was never sent to me.
• 29. How do I unsubscribe to a newsletter or other products on your site?
• 30. How do I cancel or change my subscription?
• 31. When is customer service available?
• 32. How do I get an online-only subscription?
• 33. Who should I contact if I have a question about my online subscription?
• 34. How do I get a question answered that is not in the FAQ?
• 35. If I cancel my subscription, can I receive a refund?
• 36. How long does it take to stop and reactivate an online subscription?

 

1. What are the subscription choices?

Customers that subscribe to our newspaper 7-days a week are provided with access to the web site as part of their subscription. In addition, we also offer an online-only subscription, which includes access to the all the articles, content, products and services of the web site as well as access to the daily e-edition of the paper (Olive).To learn more about the subscription options to our newspaper or the online edition go to http://www.limaohio.com/subscribe/ or go to http://www.limaohio.com and click on the online subscription box in the top right hand corner of the website.

2. How secure is this process?

Will anyone be able to steal my contact or payment information? The subscription process, and all the personal information you submit through our online subscription forms, is carefully guarded and protected. Our internal payment and authentication system used to facilitate the subscription transactions is password protected, and all information is encrypted in transmission. We take extraordinary steps to ensure that our web site is protected from hacking or other illegal activity. And, we maintain the highest security standards to ensure that your subscription account is well-protected. We will use all the measures at our disposal to protect our product and our customers.

3. Why are you implementing this new payment structure for your newspaper and web site?

This new initiative is intended to help us discover what our readers truly value. By bundling the value of our newspapers together with our web sites, we will be able to maximize the value of our products. We believe that our loyal customers will recognize the value of the products and services we offer - both in print and online – and will be willing to pay a fair price for it.

4. Why are you charging a subscription fee for full access to newspaper stories?

As a news publishing business, it costs money, resources and effort to produce the stories for the online edition. Web advertising alone does not cover the costs of the hosting, and publishing an award-winning news and information web site, and it seems unfair to charge newsprint readers for this information and yet, offer it free to a global audience outside our local market. An online-only membership is available, or membership is free with a 7-day subscription to newspaper.

5. Why do you require payment to access all areas and all content of the site?

As a 7-day newspaper subscriber, you receive instant access to all areas of our site. Plus you gain access to our e-edition of the paper (Olive), and you can take advantage of our many news subscription services like newsletters and email alerts, as well as all our interactive features and new products. And, even without a 7-day newspaper subscription, you still have the option of subscribing to our web site. You can access all our photos, videos, events calendars, blogs and full articles of all our content by choosing to subscribe to the web site by the day or month - or through an annual subscription.

6. Why are some stories and photos only available to subscribers?

All subscriber-only articles, photos and stories, are thoroughly researched, edited and sometimes merged with other stories to create a better product for our readers. This award-winning news product requires manpower, resources, technology and extra cost. An online-only membership is available, or membership is free with a 7-day subscription to the newspaper.

7. Why are you the only media outlet charging for online content?

None of your competitors seem to be charging for online content? The Wall Street Journal has steadfastly stuck to online subscriptions, New York Times is charging for opinion pieces under its “TimesSelect” banner, and even smaller papers such as the Arkansas Democrat-Gazette has a paid model - and there are dozens of other papers modeling those success stories.Our paid content initiative allows newspaper subscribers to have full access to the web site. And everyone else can access most other sections of our site without being expected to purchase a subscription. But, for those avid, loyal visitors of our site that would like full access to all our products and services, we’re offering several options to buy a very inexpensive subscription to the website and they will have access to blogs, online video, event calendars, and other online-only content.

8. Will all stories, columns and photos in the newspaper also be featured on your web site?

We are committed to providing our audience with access to the world-class products, services and information they have come to expect from us - in the most convenient manner possible. For instance, while the newspaper often provides deeper, richer and fuller reporting on local stories, the web site is updated throughout the day to provide the latest local news. And, there are many products and services that are only available on our web site – like blogs, photo galleries, videos and event calendars. No other online resource combines such up-to-the-minute trusted reporting at the community level with interactive products and services uniquely relevant to our audiences.

9. What are you doing to protect my privacy?

Our site is committed to respecting the privacy rights of our visitors. To protect your information, we have adopted a set of strict regulations and guidelines (noted in our Privacy Policy) as well as the strictest information security measures. Your information is safely stored behind a secure system that is inaccessible to outside parties. For further details about our privacy guidelines, please see our Privacy Policy.

10. I get the newspaper at home, so will I have to pay for an online subscription at my office?

No. When you subscribe to our newspaper every day of the week, you receive instant access to all areas of our site – at home or at work. Plus you have full access to our e-edition of the paper (Olive), as well as our many news subscription services like newsletters and email alerts, and all our interactive features and new products. And, even without a newspaper subscription, customers have the option of subscribing to our web site. With an online subscription, consumers can access all our photos, videos, events calendars, blogs and full articles of all our content.

11. If I decide not to subscribe to the newspaper or the website, what information will be restricted to me?

Only those consumers that subscribe to the newspaper or to the web site will have access to the article-level content of our web site. However, all visitors, whether or not they subscribe to the newspaper or web site, will have full access to all the other content, products and services on the site – including our event calendar, videos and blogs, all classified sections, all section-level pages and the homepage. The rest of the content of our web site will be fully accessible to both subscribers and non-subscribers:

Fully accessible content: 

• Home page
• All section fronts
• Classifieds (real estate, recruitment and automotive)
• Obituaries
• Search results pages
• Zvents event calendar
• Pluck blogs and groups
• Brightcove video
• Yellow page directories
• AP Newswire stories
• Selective content (editorial control)

12. Why are complete newspaper stories not available through the News, Sports and Features links in the menu bar?

Our web site provides brief versions of many newspaper articles and full stories from various wire services without a subscription. However, complete versions of newspaper articles are available only to 7-day newspaper subscribers or online subscribers. To subscribe to the newspaper or the online edition, go to http://www.limaohio.com and click on “subscribe to paper.”

13. Are you going to stop publishing the print edition?

No. We are committed to the communities we serve by focusing on local customers and advertisers, and doing what we do best - delivering quality news products every day. No other online resource combines such up-to-the-minute trusted reporting at the community level with interactive products and services uniquely relevant to our audiences. We plan to continue to serve our community in this way.

14. When are the daily editions available?

Our web site is continually updated with the latest news from all of our resources. The ePaper is updated daily with content from the newspaper. Our target is to have all online ePaper editions available by 6 a.m., to coincide with our newsprint home delivery. The ePaper editions are made available online after the newsprint editions go to press.

15. I used to be able to email copies of stories to friends on topics in the newspaper - now you’re charging me for them?

No, you are not being charged to email stories from our web site to family or friends. But, we are asking you to subscribe to the newspaper or the web site to receive full access to stories on our web site. When you subscribe to our newspaper (7-day subscriber), or to an online subscription, you will receive instant access to all areas of our site. Plus you gain access to our many news subscription services like newsletters and email alerts, all our interactive features and new products. And, even without a newspaper subscription, you have the option of subscribing to our web site. You can access all our photos, videos, events calendars, blogs and full articles of all our content by choosing to subscribe by the day or month - or through an annual subscription.

16. Will I receive unsolicited e-mails if I subscribe to your newspaper and web site?

If you have opted to receive special offers and exclusive promotional material, you will be sent customized information via e-mail. If you would like to be included to receive e-mail announcements about exclusive discounts and special offers from our site or our advertisers, please log in to LimaOhio.com/subscribe/ and click on “Contact Us” and send us an email or call us at 419-516-4736 or 800-249-6157 between 6 a.m. - 5 p.m. EST, Monday through Friday, or 7 a.m. - noon Saturday and Sunday. If you're currently receiving special promotional e-mails and would like to discontinue that service, please log in to http://www.LimaOhio.com/subscribe/ and click on “Contact Us” and send us an email or call us at 419-516-4736 or 800-249-6157 between 6 a.m. - 5 p.m. EST, Monday through Friday, or 7 a.m. - noon Saturday and Sunday. You can cancel delivery at any time.

17. How can I cancel my subscription and remove myself from your database?

To cancel your subscription, and completely delete your account, please log in to LimaOhio.com/subscribe/ and click on “Contact Us” and send us an email or call us at 419-516-4736 or 800-249-6157 between 6 a.m. - 5 p.m. EST, Monday through Friday, or 7 a.m. - noon Saturday and Sunday. Please be aware that by deleting your profile, you will remove all information about yourself from our database. If you return to our web site or wish to subscribe to a newsletter, you will be asked to subscribe again.

18. What if children try to subscribe on your site?

In order to be compliant with the Childrens' Online Privacy Protection Act (COPPA), our site does not gather or store information from anyone 13 years old or younger. The moment we identify that someone is 13 or younger, we stop them in the subscription process and offer them other options for accessing the information or service they are requesting. We also immediately discard any personal information gathered from the child. For more details regarding our compliance with COPPA, please see our Privacy Policy.

19. Are you going to sell or share my personal information?

Our site is committed to respecting the privacy rights of our visitors – which means we will not sell or share your personally identifiable information. And, to protect your information, we have adopted a set of strict regulations and guidelines (noted in our Privacy Policy) as well as the strictest information security measures. Your information is safely stored behind a secure system that is inaccessible to outside parties.

20. How long are you going to be keeping this information?

Our site plans to keep this information as long as you are an active customer of the site. If you do not return to the site for 12 months, we will remove your account information from our active database.

21. Will you be using my name or e-mail address to solicit anyone else?

We will use your name or e-mail address to offer another person a special offer or promotion ONLY if you give us permission to do so. From time to time, our site runs promotions where we invite you to tell your friends about our site. These promotions are strictly voluntary. You are never required to participate. And, your participation does not affect access to our Web site or your newsletter subscriptions.

22. Will my e-mail address or name appear anywhere on your site?

Not without your permission or unless it is part of a legitimate news story.

23. How do I access my account, or find my account number?

To access your account information, please go to the please log in to http://www.LimaOhio.com/subscribe/ and click on “Contact Us” and send us an email or call us at 419-516-4736 or 800-249-6157 between 6 a.m. - 5 p.m. EST, Monday through Friday, or 7 a.m. - noon Saturday and Sunday. A customer service agent will be able to assist you. The system will automatically update your account information once you've made your changes through customer service.

24. How can I change my account information or my account number?

To change your account information, please log in to http://LimaOhio.com/subscribe/ and click on “Contact Us” and send us an email or call us at 419-516-4736 or 800-249-6157 between 6 a.m. - 5 p.m. EST, Monday through Friday, or 7 a.m. - noon Saturday and Sunday. A customer service agent will be able to assist you. The system will automatically update your account information once you've made your changes through customer service.

25. How do I change my credit card information?

To change your account information, please call us at 419-516-4736 or 800-249-6157 between 6 a.m. - 5 p.m. EST, Monday through Friday, or 7 a.m. - noon Saturday and Sunday. A customer service agent will be able to assist you. The system will automatically update itself once you've made your changes through customer service.

26. What do I do if I forget my user name or password?

If you forgot your user name or password, please log in to http://www.LimaOhio.com/subscribe/ and click on “Contact Us” and send us an email or call us at 419-516-4736 or 800-249-6157 between 6 a.m. - 5 p.m. EST, Monday through Friday, or 7 a.m. - noon Saturday and Sunday. A customer service agent will be able to assist you. The system will automatically update your account information once you've made your changes through customer service.

27. I want to change my password. What do I do?

You can use the "Forgot Password?" feature found in our “Contact Us” section, our system automatically generates a new, random password for you and sends it to the e-mail address you specified. Because this is an automated process, some e-mail providers may view this as spam or junk mail, so please check your “spam” or “junk” email folders. Or if you need to change your password, you can always go to the “Customer Service” section of our website and click on the “Contact Us” page and send us an email or call us at 419-516-4736 or 800-249-6157 between 6 a.m. - 5 p.m. EST, Monday through Friday, or 7 a.m. - noon Saturday and Sunday. A customer service agent will be able to assist you. The system will automatically update itself once you've made your changes with customer service.

28. I requested a new password, but it was never sent to me.

When you use the "Forgot Password?" feature, our system automatically generates a new, random password for you and sends it to the e-mail address you specified. Because this is an automated process, some e-mail providers view this as spam or junk mail, so please check your “spam” or “junk” email folders. If you requested a password and did not receive it, please check your "spam," "junk" or bulk folders for an e-mail from circulation@limanews.com. The subject line is "Forgot Password Request." If you do not find an e-mail from us, please log in to LimaOhio.com/subscribe/ and click on “Contact Us” and send us an email or call us at 419-516-4736 or 800-249-6157 between 6 a.m. - 5 p.m. EST, Monday through Friday, or 7 a.m. - noon Saturday and Sunday. A customer service agent will be able to assist you. The system will automatically update itself once you've made your changes though customer service.

29. How do I unsubscribe to a newsletter or other products on your site?

If you’d like to unsubscribe to a newsletter or email news alert, please log in to LimaOhio.com/subscribe/ and click on “Contact Us” and send us an email or call us at 419-516-4736 or 800-249-6157 between 6 a.m. - 5 p.m. EST, Monday through Friday, or 7 a.m. - noon Saturday and Sunday. A customer service agent will be able to assist you. The system will automatically update itself once you've made your changes with customer service.

30. How do I cancel or change my subscription?

To cancel your subscription, please log in to LimaOhio.com/subscribe/ and click on “Contact Us” and send us an email or call us at 419-516-4736 or 800-249-6157 between 6 a.m. - 5 p.m. EST, Monday through Friday, or 7 a.m. - noon Saturday and Sunday. A customer service agent will be able to assist you. The system will automatically update your account information once you've made your changes through customer service.

31. When is customer service available?

We welcome your feedback and would be happy to answer any questions you may have. Contact us directly by logging in to www.LimaOhio.com/subscribe/ and click on “Contact Us” and send us an email or call us at 419-516-4736 or 800-249-6157 between 6 a.m. - 5 p.m. EST, Monday through Friday, or 7 a.m. - noon Saturday and Sunday.

32. How do I get an online-only subscription?

If you don't want home delivery of the newspaper, you can still get subscriber access to our web site. Online only subscriptions include access to the Olive (ePaper) edition, and numerous online features including blogs, videos and photo galleries. Read all of the stories from the paper no matter where you are. To subscribe please log in to LimaOhio.com/subscribe/ and click on “Contact Us” and send us an email or call us at 419-516-4736 or 800-249-6157 between 6 a.m. - 5 p.m. EST, Monday through Friday, or 7 a.m. - noon Saturday and Sunday. One of our customer service professionals will be happy to help you.

33. Who should I contact if I have a question about my online subscription?

We welcome your feedback and would be happy to answer any questions you may have. Contact us directly by going to http://www.LimaOhio.com/subscribe/ and click on “Contact Us” and send us an email or call us at 419-516-4736 or 800-249-6157 between 6 a.m. - 5 p.m. EST, Monday through Friday, or 7 a.m. - noon Saturday and Sunday. One of our customer service professionals will be happy to help you.

34. How do I get a question answered that is not in the FAQ?

We welcome your feedback and would be happy to answer any questions you may have. Contact us directly by going to the “Customer Service” section of our website and click on the “Contact Us” page and send us an email or call us at 419-516-4736 or 800-249-6157 between 6 a.m. - 5 p.m. EST, Monday through Friday, or 7 a.m. - noon Saturday and Sunday. One of our customer service professionals will be happy to help you.

35. If I cancel my subscription, can I receive a refund?

If you wish to cancel your subscription, simply contact us the “Customer Service” section of our website and click on the “Contact Us” page and send us an email or contact us at 419-516-4736 or 800-249-6157 between 6 a.m. - 5 p.m. EST, Monday through Friday, or 7 a.m. - noon Saturday and Sunday, and talk to one of our customer service professionals directly. We do not refund partial monthly payments. Please be aware that by cancelling your subscription, you will be asked to subscribe again if you request access to articles and photos of our web site.

36. How long does it take to stop and reactivate an online subscription?

During regular business hours . . . activation of an online subscription is immediate! To subscribe to our web site, simply log in to http://www.LimaOhio.com/subscribe/ and click on “Contact Us” and send us an email or call us at 419-516-4736 or 800-249-6157 between 6 a.m. - 5 p.m. EST, Monday through Friday, or 7 a.m. - noon Saturday and Sunday, and one of our customer service professionals will be happy to help you. If you cancel your subscription, that request will be processed at the end of each day, will be cancelled the next morning. We do not refund partial monthly payments.