Thursday, July 10, 2014

Masterson’s Ace Hardware offers great customer service

August 23. 2013 6:04PM
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This isnâ??t about someone I work with, but instead about an employee at Mastersonâ??s Ace Hardware. I donâ??t know the gentlemanâ??s name, but since my husband died when I need something, all I do is go in and tell him my dilemma and he always finds a solution. Last week my bathtub drain was plugged and I went in and he got me the â??right stuffâ? â?? no having to buy two and three bottles of an inferior brand. He got me a bottle, told me how to use it, and offered suggestions about the smell of the product. These are things you donâ??t get at the â??big nameâ? places. I really appreciated the help. The product he suggested worked well and in a short amount of time. I appreciate his helpfulness. There should be more people in the world like him!

Submitted by Carol Snider, Lima

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