Last updated: August 25. 2013 5:12AM - 18 Views

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ANGELA HORN, LimaBy many accounts, the economy is about to tank, so a person should be able to assume any business owner would want to generate all of the new business he could and keep as many existing customers as he can. But that would be an erroneous assumption if youíre talking about Lima.In the past few weeks, I have heard about a dozen stories of extremely poor treatment, and even rudeness, from area businesses and their employees. What has happened to common courtesy? I guess itís not so common anymore.People in this town seem to forget that, if they work for a company, they represent that company as long as they are on the premises or are wearing the uniform. If they deal with people badly, or are rude and demanding, what makes that employee think the individual they are treating rudely will ever want to return the business? Why is it that apparently no one thinks of that? Employers need to do a lot more training of their employees when it comes to politeness and common courtesy, because apparently some employees arenít getting that training at home.Employers, hereís how to get started: Tell your employees that, if someone walks in the door or calls on the phone, treat that person like your very best customer, because that person might not be a customer today, but he might be your customer tomorrow, next week or next year. If someone is treated nicely, that person might tell one or two people about it. But if someone is treated rudely, that person is likely to tell 10 or 15 people about it. Can you afford to lose that many potential customers in these economically trying times?



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