Delaware County skilled nursing facilities and residential care facilities were among the best in the state, according to resident satisfaction survey results.
The 2013 Residential Care Facility Resident Satisfaction Survey and 2013 Nursing Home Resident Satisfaction Survey results were released this week. Among the 598 assisted living communities and the 953 skilled nursing facilities surveyed by the Ohio Department of Aging, most Delaware County facilities met or exceeded the state average or threshold set by the state.
Surveys asked two key questions: “Overall, do you like this facility?” and “Would you recommend this facility to a family member or friend?”
In Delaware County, residents were overall satisfied with the facilities. The state average satisfaction score was 87.1 percent overall for long term care facilities – 92.3 for residential care facilities (RCF) and 87.5 percent overall for skilled nursing facilities (SNF). Across the state, more than 55 percent of statistically significant facilities score about the average. In Delaware County, four of the six SNFs scored above the SNF average; five of nine RCFs scored above the RCF average in the overall score.
At Willow Brook at Delaware Run, residents gave the RCF an overall rating of 96.2 and its sister facility Willow Brook Christian Village a 94 percent overall rating of satisfaction. The Cherith Care Center, the SNF branch of Willow Brook, received a 93.38 percent overall satisfaction rating.
“It’s our customers declaring they are very satisfied with what we’re doing,” said CEO Larry Harris. “Our focus is just on the residents. Willow Brook is a mission-driven organization. We see the needs of older adults and we respond. We’re not for profit and the purpose is people, not profit.”
At Cherith Care Center, 100 percent of residents said they like their facility.
Sarah Moore Health Care Center, 26 N. Union St., scored 94.3 percent on the overall resident satisfaction for its RCF and 93.3 for its SNF. Sarah Moore Home, 47 E. William St., scored 89.8 percent overall in the RCF survey.
“We take pride in quality care in Sarah Moore, and I think that shows in our history,” said Debbie Geiger, Sarah Moore Health Care Center director of Nursing. “We’ve been here for over 100 years. And we are striving for quality in all aspects of our care.”
In the SNF survey, 100 percent of residents answered yes to both survey questions at Sarah Moore Health Care Center. The facility also received 100 percent favorable response when residents were asked if they would recommend it to a friend for the residential care facility survey.
“I think it’s a team effort and it will always be a team effort and absolutely our aides are a huge part of that as well as our nursing staff on the floor,” Geiger said.
Geiger said the facility was deficiency-free in its last survey and is striving to go from a 4-star rating to a 5-star rating.
Abbington of Powell earned a 95.3 percent overall resident satisfaction rating in as a RCF. Executive director Katie Lehman said being a smaller facility – 48 rooms – helps residents and employees get to know each other and create a better atmosphere.
“We treat our residents like they’re family,” Lehman said. “Treating residents how they want to be treated. It’s amazing and I think a lot of credit goes to the employees. What they do matters and it matters to the residents.”
Statewide, scores dipped as low as 72.4 for RCFs and 64.9 for SNFs. In Delaware County, no facility fell below 84 for SNFs and 89 for RCFs.
“I’m not surprised and I think it really is a reflection of all of Delaware County,” Karen Waltermeyer, Client Services Manager at the Council for Older Adults. “Our community is so supportive of older adults and I think that is reflected in those results.”
Waltermeyer said the county respects seniors by giving choices of care. She said those facilities that scored lower still scored well in the overall scope of the state, and the concentration of high scores in Delaware County is significant.
“When you think of 88 counties (in Ohio), that’s pretty impressive,” she said. “Of course, we want continuous improvement and always want to be doing better and better, but it really something is to be proud of in our community.”
Harris has been working in the long-term care community in Delaware for more than 30 years and said he’s not surprised by the scores across the board either.
“Delaware County is a great place to grow old,” he said. “You look at the health care facilities, all of them are scoring well on these surveys. That’s a testimony to how we treat older adults in Delaware County.”