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New United Way phone service works through bugs


August 24. 2013 10:50AM
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LIMA An easier way to connect with help in Allen County still has a few bugs to work out.



The new 211 service from The United Way of Greater is designed to help people looking for help who dont know where to turn.



With all the different telephone services these days, making sure all phones can access the service takes a little trial and error.



Tom Thompson, interim president of the United Way of Greater Lima, said cell phone users have had trouble using the service, but most problems were expected and easily fixed.



Its normal startup glitches, he said.



Thompson said the cell phone providers seem to have a system in place to make the switch easily. The bigger challenge is voice over Internet, or VOIP, services provided by companies like Time Warner Cable and Vonage.



Pheobie Hanover of First Call for Help, the Napoleon company administering the service, said integrating those services is still a learning process.



Im actually working with all the companies that are providing digital voice service, she said. Thats not something that was around six or eight years ago when the service began.



Shes confident the issues will be fixed.



I think it will be a really smooth transition and I think it will really quick, she said.





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